BiogenixMD: Return & Shipping Policy

At BioGenixMD, we are committed to providing you with high-quality health products and exceptional customer service. We understand the importance of a clear and fair policy regarding shipping and returns. Please review the following guidelines.

Shipping Policy:-

1. Order Processing: Orders are processed within 1–2 business days (Monday–Friday, excluding holidays) after payment confirmation.

2. Shipping Destinations: BioGenixMD ships exclusively within the United States. International shipping is not available.

3. Estimated Delivery: Standard delivery typically takes 3–7 business days after processing, depending on the destination. These timeframes are estimates and actual delivery times may vary.

4. Order Tracking: An email with tracking information is sent once an order ships, allowing customers to monitor delivery progress.

5. Shipping Costs: Shipping fees are calculated at checkout based on order details and destination.

Return Policy:-

Returns are accepted under the following conditions:

1. General Return Window: Eligible items may be returned within 30 days of purchase.

2. Supplements (Excluding Peptides): Opened or unopened supplement products may be returned within 30 days of purchase if you are not satisfied with the product. BioGenixMD reserves the right to limit returns if abuse is suspected.

3. Peptides: Peptide products are eligible for return only if unopened, unused, and in their original, sealed packaging, within 30 days of purchase.

4. Damaged or Incorrect Items: If an item arrives damaged or incorrect, contact Customer Support within 7 days of delivery. Include your order number and a photo of the issue. A replacement or refund will be arranged promptly.

5. Initiating Returns: To initiate a return, email Customer Support at support@biogenixmdportal.com. with your order number and reason for return. We will provide a Return Merchandise Authorization (RMA) number and instructions if applicable.

6. Refund Process: Once returned items are received and inspected, we will notify you of the approval status by email. If approved, refunds are issued to the original payment method within 5–10 business days. Original shipping charges are non-refundable.

Contact Us:-

For any questions about shipping or returns, contact BioGenixMD Customer Support:

BioGenixMD

support@biogenixmdportal.com

1007 Mansell Road suite, Roswell, Georgia, 30076.

+1 (404) 620-1114